Help FAQs

About Search

How does search on work?

Search finds reports containing your keywords in the title, abstract, table of contents, or publisher name. You can also use Advanced Search to narrow your search by price, date published, topic, and geographic region.

What is Search Inside Report?

Search Inside Report allows you to search inside individual reports for keywords and phrases. Results indicate how often your keyword or phrase appears in the report and give you a brief excerpt of each occurrence to help you determine the relevance of the report to your search.

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Registration & Accounts

What is registration for?
Registration gives you access to report descriptions, tables of contents, and the Search Inside Report feature for keywords and phrases. You can also receive complimentary search assistance from our industry-specific research specialists.

I forgot my password. What do I do?
Simply request your password and it will be sent to the email address used as your username. You can also contact customer service at 440.684.9600 for assistance with any of your account information.

How can I change my account information?
If your information changes, you can update it by going to the My Account section—there’s a link to it at the top of every page. If you have questions about making account changes or wish to discontinue using our service, please call 440.684.9600, email [email protected], or send a written request to Freedonia Focus Reports, 6116 Executive Boulevard, Suite 550, Rockville, MD 20852.

Ordering & Delivery

How do I place an order?
First choose a delivery option for your chosen report, such as online download. Then click the Add to Cart button to begin the ordering process. The Shopping Cart will hold this product and any other choices until you decide to Proceed to Checkout. You can access your Shopping Cart from the cart link to the right of the Welcome message and your name on the overhead part of any page. You can modify your delivery options in the Shopping Cart by changing your delivery selection for the respective product. You can also change the quantity of the report. Once you’ve completed your choices here, click the Complete Order button.

What types of payment are accepted?
For online orders we accept Visa, American Express, and Mastercard. Arrangements for payment by check, wire transfer, or invoice can be made by contacting customer service at 440.684.9600 or [email protected].

Items purchased are normally available as soon as your order is processed. 

Note for first-time buyers: For your security, please note you will be contacted within one business day to verify your information prior to delivery of your first purchase. If you make your first purchase over a weekend or holiday, you will be contacted the following business day.

What are shipping charges?
There is a $5 handling charge for processing orders. All shipping charges are listed for review on the Order Checkout screen prior to confirming your order.

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Privacy & Security

What information is collected about me?
When you register or place an order, we collect your name, email, company, contact information, and address, and when ordering, credit card information. Your IP address is also recorded when you visit the site. Please read our privacy policy for more information.

How is my privacy protected?
We protect your privacy by strictly adhering to the guidelines set out in our privacy policy. You can view and edit information we've collected from you at any time by visiting the My Account page. If at any point you don't wish to receive updates, newsletters, or promotional communications you can opt-out or unsubscribe by following the directions in the email or emailing [email protected] with the word "remove me" in the subject line.

How is the site secured?
We use a variety of security technologies and procedures to help protect your personal information. We store the personal information you provide on computer systems, which are located in secure, controlled facilities. All information is encrypted via Secure Socket Layer (SSL).

What are cookies and how are they used?
A "cookie" is a passive piece of information stored on your computer's hard drive. It automatically informs Packaged Facts of site-specific information, such as your username and what information products you've bought from our site in the past. Setting your browser to accept cookies will streamline your use of, so that you don’t have to log-in each time you visit our web site.

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